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Privacy Policy

Last updated: September 2025

 

The Peak Canopy Company LTD (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you contact us, request a quotation, or use our services.

 

1. Who We Are

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We provide stretch tent hire and related accessories for weddings and events.

 

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

 

2. What Data We Collect

 

  • We may collect and process the following personal data:

  • Contact details (name, email address, telephone number, postal address)

  • Event details (event date, venue, requirements for tents and accessories)

  • Communication records (emails, web forms, telephone conversations relevant to your enquiry)

  • Marketing preferences (whether you wish to receive promotional communications from us)

 

3. How We Collect Your Data

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  • Directly from you when you call us, email us, or complete a web form

  • Through ongoing correspondence in the course of planning and delivering your event

  • From feedback surveys and post event correspondence

  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet

  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page

  • We may also collect personally identifiable information (including name, email); payment details (including credit / debit card information or bank details where you make a purchase from us to process your transaction), comments, feedback, product reviews, recommendations, and personal profile

 

4. How We Use Your Data

 

We use your personal data for the following purposes:

  • To provide you with quotations and proposals for your event

  • To communicate with you about your booking or enquiry

  • To deliver and support services on the day of your event

  • To maintain our records and manage our business operations

  • To send you marketing communications (only if you have given consent or where we are otherwise permitted by law)

  • To gain feedback post events taking place

  • To review traffic, traffic sources and general web analytics

  • To process your transaction

 

5. Legal Basis for Processing

 

We rely on the following legal bases under UK GDPR:

  • Contractual necessity: Processing your data to provide a quotation or fulfil a hire agreement

  • Legitimate interests: Communicating with you regarding your enquiry or event

  • Consent: Sending you marketing communications (you can withdraw consent at any time)

  • Legal obligation: Maintaining records for tax and accounting purposes

 

6. Data Sharing

We will never sell your personal data. We may share your data with:

  • Trusted suppliers or subcontractors, where necessary to deliver your event (e.g. logistics partners)

  • Professional advisers (e.g. accountants, insurers)

  • Regulators or authorities if required by law

 

7. Data Retention

We will keep your personal data only for as long as is necessary:

  • Enquiry and event records: up to 6 years after your event for accounting and legal purposes

  • Marketing contacts: until you unsubscribe or request deletion

 

8. Your Data Rights

 

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate or incomplete data

  • The right to request deletion of your personal data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time (for marketing communications)

 

To exercise these rights, please contact us at info@thepeakcanopycompany.co.uk.

 

9. Marketing

If you have consented, we may send you information about our products and services that we think may be of interest to you. You can opt out at any time by replying “unsubscribe” to any of our emails or contacting us directly.

 

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

 

11. Complaints

 

If you have concerns about how we handle your data, please contact us first so we can resolve the issue. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 111312.

 

12. Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

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